Accessible service is part of dependable service.

Our commitment

MIS works to provide equal access to its goods, services, facilities, employment, buildings, information, and communication. Accessibility is approached in a way that respects dignity, independence, integration, and equal opportunity.

How the commitment is applied

• Provide accessible customer service and communication.
• Offer accessible formats and communication supports where needed.
• Support accommodation during recruitment and employment.
• Invite feedback so barriers can be identified and addressed.
• Maintain accessibility policies, training, and a multi-year improvement plan.

Customer service

MIS aims to communicate in ways that account for individual needs. Customers may use assistive devices, service animals, or support persons when accessing services, subject to applicable safety and legal requirements. Planned or unexpected service disruptions will be communicated when they affect accessible access.

Information and communication

Public information and feedback processes can be provided in accessible formats or with communication support on request. MIS will consult with the person making the request to determine a suitable format or support and will provide it at no additional charge where required.

Employment and training

Accommodation is available during recruitment and employment. MIS maintains processes for individual accommodation, return to work, accessible workplace information, and accessibility training appropriate to employee responsibilities.

Plan priorities

• Maintain accessible customer-service practices.
• Provide accessible information and communication supports.
• Review policies, procedures, and training as requirements evolve.
• Support accessible recruitment, accommodation, and return-to-work processes.
• Use feedback and periodic reviews to identify new barriers.

Review cycle

The plan was updated in March 2026 and is scheduled for formal review no later than March 11, 2031. MIS may update it earlier when operations, facilities, technology, customer needs, or legal requirements change.

Sharing feedback

Feedback may address customer service, a communication barrier, a requested document or format, the recruitment process, workplace access, or another accessibility concern. Use the MIS contact page or the contact information provided on this site and describe the barrier or support involved.

Response and alternate formats

MIS will review the feedback, respond in a way that takes the person’s communication needs into account, and work toward a suitable resolution. The feedback process and other available accessibility documents can be provided in an alternate format on request at no additional charge.

Preparedness and communication

MIS maintains emergency-response responsibilities, communication procedures, and escalation practices for its Richmond Hill workplace. The plan addresses evacuation, medical events, fire, severe weather, hazardous materials, utility interruptions, and other situations that could affect people or operations.

Accessible assistance

Visitors or workers who may need assistance during an emergency should advise their MIS contact so an appropriate response can be planned. Emergency directions from onsite personnel and public authorities should be followed promptly.

Operational security

Names, private telephone numbers, access details, and staff-only response instructions are intentionally not published on the public website. MIS can provide appropriate safety information to customers, suppliers, visitors, and workers when it is relevant to their visit or role.

Training completed

MIS records show that seven employees completed Accessibility Standards training on March 25 and 26, 2026. The training supports awareness of accessible customer service, communication, accommodation, and applicable workplace responsibilities.

Ongoing responsibility

Training is assigned in a way that reflects employee duties and is refreshed when policies, practices, or requirements change. Individual employee certificates and personal records are maintained internally rather than reproduced on the public website.

When visiting MIS

Visitors should check in with their MIS contact, remain aware of posted exit signs, and follow instructions from onsite personnel during an alarm or emergency. Exit routes and assembly directions are maintained for the Richmond Hill facility.

Assistance and secure details

If you may need assistance using an exit or receiving emergency information, advise MIS before or when you arrive so suitable support can be arranged. Detailed internal floor plans and security-sensitive facility information are provided only when appropriate.

Request and assessment

An employee who needs accommodation can make a request to the appropriate manager or Human Resources contact. MIS will consult with the employee, review the functional need, and may request relevant information where permitted and necessary to identify a suitable accommodation.

Documenting and reviewing the plan

• Record the agreed accommodation, responsibilities, and communication method.
• Provide the plan and related workplace information in an accessible format when needed.
• Protect personal information and share it only as required to implement the accommodation.
• Review the plan when needs, duties, the workplace, or available solutions change.
• Coordinate return-to-work support when an employee has been absent because of a disability.